HEAD OFFICE

Printography Pty Ltd
Ground floor
470 St Kilda Road
Melbourne Vic 3004
+61 0494 055 089

FREQUENTLY ASKED QUESTIONS

Do you offer custom printing and framing services?

No, we currently do not offer custom printing and framing services. Our collection consists of carefully curated and pre-framed art pieces designed to bring uniqueness to every space.

Is my delivery insured against damage?

Yes, Risk-free shipping and delivery – 100% insured to be delivered in perfect condition – every time.

If your art arrives damaged send us a message and we will have the issue fixed immediately.

Will I receive the same product that I see in the picture?

The image you see online represents the product you’ll receive from us.

However, factors like lighting, screen variations, and minor batch differences can lead to slight discrepancies.

While product dimensions are specified for all items, the mock-up images might appear differently based on your selection, though the design remains consistent.

For clarity and satisfaction, we recommend reviewing the product details and reaching out to us directly through the contact form for any further information

Where can I view my sales receipt?

A tax reciept should be emailed to you for every order placed – please check spam or similar junk mail folders.

Alternatively, you can login to your account and do the following to download a copy.

  1. Log in to the account on the website.
  2. Navigate to the ‘My Account’ section (usually found in the header or footer menu).
  3. Click on ‘Orders.’
  4. Find the relevant order and click ‘View’ to see the details, which will include the sales receipt.
How can I return an item?

If you have concerns or issues with your order, please reach out to our customer service team for assistance. We’re dedicated to ensuring your satisfaction and will work with you to address any concerns.

Will you restock items indicated as “out of stock?”

Items marked as “out of stock” may not be restocked, especially if they are part of our limited edition prints collection. These exclusive artworks are produced in limited quantities to maintain their uniqueness.

If you’re interested in a particular piece, we recommend exploring our other collections or reaching out to our customer service team for potential alternatives.

Where can I ship my order?

Each of our products is crafted upon order, so please anticipate 5-10 working days before dispatch. Afterward, our shipping partners will ensure its delivery.

Free shipping is included on every order Australia-wide. Your order is insured to make sure it arrives in perfect condition every time – guaranteed.

At this time, we’re unable to offer international shipping.

Are you a registered Australian Company?

Yes, we are Printography Pty Ltd  ABN: 72614666607 / ACN: 673088269.

CONTACT US FOR ANY QUESTIONS

Customer Service
Monday – 8 am – 4 pm
Tuesday – 8 am – 4 pm
Wednesday
– 8 am – 4 pm
Thursday – 8 am – 4 pm
Friday – 8 am – 4 pm
Saturday– Closed
Sunday
– Closed

Fast and Free Shipping is included Australia-wide.

Tracking information will be sent on despatch.

100% risk-free – fully insured to be delivered in perfect condition every time.

Printography Pty Ltd
ABN: 72614666607
ACN: 673088269
Ground floor
470 St Kilda Road
Melbourne Vic 3004